Return & Exchange Policy

Return & Exchange Policy

Your satisfaction matters to us. Because skincare products are personal-care items, we follow the policy below to keep every product safe and hygienic for all our customers.

When You Can Request an Exchange or Refund

• You received a damaged, leaking or broken product
• You received the wrong product
• A product is missing from your order

How to Request

1. Contact us within 7 days of receiving your order on WhatsApp at +92 300 8662833 or email sleetcare@gmail.com.
2. Share your order number and clear photos or an unboxing video of the issue.
3. Our team will review your request and guide you on the next steps.

Conditions

• Products must be unused, unopened and sealed, in their original packaging (except for damaged or wrong items).
• Opened or used products cannot be returned for hygiene reasons.
• Change-of-mind returns are not accepted on opened products.

Refunds

Approved refunds are processed within 7 working days after we receive the returned product, via bank transfer, JazzCash or Easypaisa. If the issue is our mistake, we cover the return shipping.

Skin Reactions

Every skin is different. Please always do a patch test before first use. If you experience irritation, stop using the product and consult a doctor or dermatologist.